Change Management Practitioner Course

The Practitioner seminar builds on the essentials of the Change Management Foundation course. Students will have the opportunity to apply many proven approaches and techniques to “real world” change processes and gain a deeper knowledge and understanding of the principles around how to implement and manage change in an organisation.

Excluding GST. APMG Examination Fee charged at Checkout

change management Practitioner

The Change Management Practitioner Seminar Will

enable students to:

Draw on a range of professional approaches to enable an organization to implement change effectively, and help people adjust to organizational change

Increase the probability of successful business change or transformation

Recognise the important role that people play in successful business transformation

Prepare for the Practitioner Examination

Minimize the risk associated with failed change initiatives;

Establish effective change teams and address resistance to change

Maintain stakeholder engagement during a change initiative

Who should enroll

Our courses are designed for those leading, managing and supporting organisational change initiatives, such as:

Senior Managers Executives and Directors;

Change Leaders and Managers;

Program / Project and Business Managers;

Business Change Managers and Change Agents;

Business Analysts;

Organisational Development and Planning Managers;

HR and Organisational Development Practitioners;

Consultants and Facilitators;

Individuals aspiring to become Change Managers;

Those seeking certification in organisational change management.


Students must have previously attended our Foundation course.

Candidates for the Practitioner exam must have previously passed the Foundation exam.

Course Content

The Practitioner seminar will cover the following topics:

How to identify the organisational drivers of a change initiative and how they link with any governance structures

Apply an appropriate process framework to help plan and understand organisational change

A range of organization paradigms to understand, support and sustain change processes

Effective preparation for a change initiative including building the change team, offering insights which improve team effectiveness

How to establish a clear framework of roles, skills and activities through which leaders can support and sustain the change process

How to build a change team

Help prepare people for change

How to support the identification of and mapping of stakeholders and help develop approaches to build and maintain engagement

Draft the communications plan for a change initiative

Recognize signs of resistance to change and propose actions to mitigate it

Propose a range of levers by which a change can be sustained and become embedded in the organisation

Course Outline

Information Sessions:
  1. About the course
  2. About the exams
  3. Contact and Support
  4. Tour of the eLearning interface
Course Modules:
  1. Practitioner Seminar

Exam Preparation:

  1. How to prepare for the Practitioner Exam
  2. How to use the sample Practitioner Exam

Professional Development

Students who pass the Practitioner exam are entitled to style themselves as a “Registered Change Management Practitioner” on CVs and business cards.

Students who pass the Practitioner exam may also qualify for a designation from either the Change Management Institute (CMI) or the Association of Change Management Professionals (ACMP). Note: these designations are obtained through a separate process, not included with this course offering.

Successful completion of this course may entitle you to credits in various professional development programmes.


For AIPM CPD points, check here


For PMI PDUs, click here


For CMI credits, check here


For ACMP credits, check here.

Certification Exam

The Practitioner Exam is a 2½ hour objective testing exam. You will be able to access ‘The Effective Change Manager’s Handbook’ during the exam, but no other materials. There will be 4 questions and 80 question items, each worth 1 mark for a total of 80 marks. You must get at least 40 of the 80 question items correct to pass. The questions will be presented in the following styles:

Classical multiple choice
Multiple responses

Candidates for the Practitioner Exam must have already passed the Foundation Exam

The examination is conducted by APMG, subject to their terms and conditions.

EZY Skills will book your examination with APMG. APMG will then contact you by email and ask you to register in their candidate system. They will also let you know how to schedule the date and time you wish to take your examination.

Your course fee allows for a “one time” sitting at the examination. Please be aware that if you schedule an examination with APMG but do not take that examination as scheduled, APMG will charge you an additional fee for the examination. You will not be able to reschedule a missed examination until this additional fee has been paid.

Reference manuals

This course reflects the content of The Effective Change Manager’s Handbook, ISBN 978 0 7494 7307 5

Each Practitioner course makes frequent references to sections in the relevant reference manual. In addition, a Practitioner exam candidate is permitted to access the reference manual during the exam; in fact, the examiner expects that the candidate does have access. So EzySkills strongly recommends that Practitioner exam candidates have access to a copy of the reference manual during the exam.
Change Management Handbook

Only the official reference manual may be used; not a photocopy. The official manual may be annotated and tabulated but no sticky notes and loose leaf papers containing additional notes will be allowed to be access in the Practitioner examination.

Note that this does not require the candidate to purchase a copy of the reference manual for themselves. It may be possible for a candidate to borrow a clean copy of the reference manual from a previous candidate or from a corporate or public library.


A certification course does not cover all of the content in the corresponding reference manual. Delegates would find that having access to a copy of the reference manual in the workplace after the course would be an invaluable resource. Most people find that the level of knowledge required to pass a certification exam is somewhat lower than required to actually apply the material just learned in the workplace. Even people with a great deal of experience using the material find that there are occasions when access to the reference manual is necessary.

Providers of Manuals:

For reference manuals relating to APMG courses, the best sources are:

Most reference manuals are also available on or do a Google search for “The Effective Change Manager’s Handbook”.
Used copies of reference manuals may be available on eBay or similar sites.
APMG are currently not providing hardcopy versions from their Bookshop.

Delivery timeframes:

Due to the coronavirus pandemic, delivery times for hardcopy reference manuals are currently much longer than normal. Students are advised not to schedule their Practitioner exam in advance of receipt of any reference manual they may have ordered.

Follow-on Courses

We recommend that students who complete this course should proceed with one of our Project Management courses.

Excluding GST. APMG Examination Fee charged at Checkout

Frequently Asked Questions

We have organised the 'Frequently Asked Questions' (FAQ's) into the six categories below to help you navigate directly to your specific area of interest. Click to learn more.

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